![]() With broadcasting, you can send the message you create to an unlimited number of your contacts. You can send messages as text but also as all kinds of media such as photos, GIFs, stickers, videos, and more. Much like the 1:1 messaging option, broadcasting on Telegram offers a range of features. You will not see when a user has received and read your message. In contrast, your business account will not be given this feature. This means the users you message can see when you have read their messages. On Telegram, you can message customers whenever you want, as long as they are a contact (having messaged you first).Ī key feature to understand on 1:1 messaging is the sent/read receipts.Įvery message has a sent, delivered, and read status when viewed on a personal account. Once your business bot is created anyone on Telegram can find and message you. Unlike many other instant messaging apps that have business APIs, your brand does not need to be verified for users to search and find you in-app. It is also possible for loyal Telegram users to find you through an in-app search. These can be created and sent out to customers through your existing channels of communication. Users can find and message you through chat links and QR codes. This means that every one of your contacts is an interested lead and you can focus your time on them appropriately. This may seem like a limitation but in reality, it is an advantage. This function is in place to improve the experience for the users because it focuses on limiting spam from business accounts. ![]() Your customer will have to message you first to become your business contact. You only view their name.Īs such, you cannot import a list via CSV to a CRM to add Telegram contacts. Telegram does share users' phone numbers or their ID numbers through the Telegram Bot API. However, the primary identifier for a user is their Telegram ID. When a user signs up for Telegram, they do it with their phone number. You can use them to broadcast updates about your brand and products. This makes them great for more of a newsletter-style of communications. Telegram Channels have similar features to their groups with the key difference being that only the channel admins can send messages. However, Telegram offers a wide range of controls that make managing larger groups easier. You may think that you wouldn't want to manage a group that big. Group limits on Telegram are set at 200,000 members in comparison to only 512 on WhatsApp. However, they have one clear advantage over apps like WhatsApp. Telegram groups work similarly to group chats on other messaging apps. It also has a friendly interface and higher limits on the number of users in group chats. It is becoming one of the major competitors of WhatsApp because it can be downloaded on multiple devices, and syncs across them all with no issues. If you are not already familiar with Telegram, it is a free messaging app that is popular due to its focus on security. An additional plus is that it's totally free, which makes it a cost-effective marketing channel. It is ideal because of its group chat features, media sharing, and bots. This is a powerful platform that can be used for marketing. It now has more than 500 million monthly active users making it one of the world’s most popular messaging apps. I'd be really happy with the second option, but even the first one would tremendously reduce my anxiety when using the app.Telegram is an instant-messaging app that has exploded in popularity over the past few years. I don't see read receipts for my messages, and neither do my recipients for the messages they send me.
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